Saturday, April 9, 2011

Play.Com ,,,,,, a warning !!!

I would just like to tell you all about my experiences with Play.com. I have placed several orders with them and recently ordered some books for my Niece in Holland. Instead of sending one order, it was duplicated, which was their mistake. They took double the funds from my account and they have told me to return the books for a refund. My sister would be happy to return them but it would cost almost as much in postage as it cost for the books.

Now, as this was their mistake I would expect them to cover the cost of postage, I have emailed them via their help desk several times pointing this out and each time they just ask me to send them back !!

On a previous occasion I pre ordered a doll figure which I paid for and was never sent, I pointed that out several times and got no-where so I gave up !!

Play . com seems OK when things are going right, but if there is a problem with an order their customer service is terrible, they take your money and then just give you the run around.

OK ,, I am getting back to my cards now :-) I just wanted to get that off me chest and warn any of you that were thinking of ordering from them to be careful !

If I hear back from them with a more positive response I will update you :-)

hope you're all having a nice weekend :-)


5 comments:

Rainbow Studio's Rachel and Angela said...

Oh dear - that doesn't sound very good. We hope you get it all resolved soon.
Thanks for the warning.
Rachel and Angela
xx

Keep It Sweet and Simple said...

What a pain, Lols. They should definitely pay the postage as it was their mistake in the first place.
You could always contect your bank and tell them one charge was unauthorised.
I always use Amazon for books etc, but luckily I haven't had to test their customer services out... yet!!
Caroline xxx

cgl1539 said...

If you would prefer to speak to one of our team, we are available by phone Monday to Friday from 9am - 8pm (UK) and Saturday, Sunday and Bank Holidays from 9am - 5pm (UK)

Phone 0845 800 1020
* Calls from a landline are charged at a lo-call rate. As mobile and other network call charges may vary, please refer to your service provider for more details.

You didnt say whether or not you had called them, but I think it sometimes way better to try calling them instead of emailing. Good luck.

Donna said...

Sorry to hear of your problems Lorraine, I've been dealing with them for well over a year, bought loads of books as gifts and DVD's and other computer items and have never had a problem with them. Hope you get it sorted.
hugs
Donna xx

SemSee said...

Our customer service experience with Play.com was appalling via email, but excellent via phone. I suspect the emails are answered by people in a different country, who tend to send stock answers. On one occasion we pre-ordered a HSM doll, they sent the wrong one, so after telephoning they cancelled the order and refunded me the postage to send back no problem. Another time dh ordered a couple of tops, the bag had split so they said for him to send it back and again refunded the postage. Hope you get it sorted soon! Hugs, Sem x